Murshidha Ishak – Medium

Murshidha Ishak

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3 types of customer journey maps and when to use them

Each journey map is useful at different points of your projects. Find out how you can use them effectively in your CX projects.

Dec 6, 2022

There are 3 key elements in a journey map. First: Phases of a journey: These are defined start and end points. Second: Touchpoints and process owners: These are points which the customer interacts with the service or product. Third: Thoughts and personal sentiments: There are documented moments of joy or pain points.

Dec 6, 2022

3Rs that elevate your customers’ experience

Every customer journey has a web of interconnected touchpoints. Capture your audience with these 3Rs.

Mar 4

3Rs that elevate your customers’ experience

Mar 4

Top 3 free SaaS(y) tools for PMs

Free SaaS tools every project or product manager should have in their arsenal

Jan 31

Project Manager planning, organising and tracking work.

Jan 31

5 one-minute ‘hacks’ to overcome imposter syndrome

These ‘hacks’ helped me find happiness at work and get onboarded faster despite remote work.

Dec 30, 2023

A new hire coping with imposter syndrome and the anxieties of a new job.

Dec 30, 2023

Published in
Bootcamp

Future of CX rests on humanity-centered design

Designing for the world we need tomorrow, today.

Dec 21, 2023

Hands around earth. A way of showing that we need to go beyond self and think about the environment and the space we apply our designs in.

Dec 21, 2023

Unlocking the Potential of the LUMA System to Design Citizen-Centric Policies

A Human-Centred Design System to design effective government policies

Oct 19, 2023

A table of the LUMA methods which can be combined to help anyone become better, more innovative problem solvers among teams that deliver more impactful solutions.

Oct 19, 2023

5 x 5 x 5 — Productivity Hacks

Here 5 practices, 5 minutes per day, that saved me at up to 5 hours a week (5x5x5)!

Oct 18, 2023

This is an image of someone who is multi-tasking. It suggests the ability to manage time well!

Oct 18, 2023

Published in
Bootcamp

5 Insights from My First 6 Months in DesignOps

Unlocking the Secrets of Scalable DesignOps

Sep 18, 2023

This is image describing the role of DesignOps which includes managing targets, timelines, and ensuring compliance and processes are adhered to.

Sep 18, 2023

The Power of Public Service Experience: 5 Valuable Skills they bring to the Private Sector

Make your next hire someone with Public Sector Experience!

Aug 30, 2023

The Power of Public Service Experience: 5 Valuable Skills they bring to the Private Sector

Aug 30, 2023

Humanising Digital Experiences

Why more tech-solution providers and IT companies need to embrace human-centred design when solving problems

Dec 10, 2022

IT professionals looking to trouble a systems problem

Dec 10, 2022

Murshidha Ishak

Murshidha Ishak

Innovation | CX | HCD Practitioner | PM - Enjoys solving problems & transforming user experiences. Let's connect@ https://www.linkedin.com/in/murshidhaishak/

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